National Customer Day, Tokopedia Holds START Customer Experience First Summit

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ACCURATE.CO To coincide with National Customer Day, Tokopedia held the START CX First Summit 2021 for the first time with the theme ‘Reimagining the Right Blend of Human Touch, Technology, and Data Analytics for the Best Customer Experience’.

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This event is the first customer experience (CX) conference from Tokopedia that will review the best CX practices in various fields such as banking, telecommunications, government and various other industries. Dozens of practitioners will discuss the combination of the human touch, technology and data in creating the best customer experience for customers in Indonesia.

The public can take part in the Tokopedia START CX First Summit 2021 series of activities by registering and participating in online activities through the Tokopedia Academy website and the Official YouTube Inside Tokopedia on Saturday, September 4, 2021, 09.00-17.00 WIB.

The event will be opened with various sessions from the Co-Founder and Vice Chairman of Tokopedia, Leontinus Alpha Edison; COO of Tokopedia, Melissa S. Juminto; Tokopedia’s CTO, Herman Widjaja; Tokopedia’s Vice President of People and Office Management, Nanang Chalid; Tokopedia’s Senior Vice President of Customer Excellence, Rudy A. Dalimunthe; Tokopedia’s Vice President of Engineering and Chief of Staff Technology, Aswin Tanu Utomo, as well as a number of other Tokopedia digital talents.

Co-Founder and Vice Chairman of Tokopedia, Leontinus A. Edison explained that as an Indonesian technology company, his party continues to strive to form a collaborative ecosystem to support the advancement of Indonesia’s digital talents, including in the CX field.

“At Tokopedia itself, we have implemented a digital-based CX strategy, with a blend of human touch, technology and data, to create the best experience for all customers in Indonesia,” he said during a virtual press conference on Wednesday (1/9/2021).

The START CX First Summit 2021 is also expected to be a forum for Tokopedia and all practitioners to share experiences and insights, as well as encourage the progress of CX in Indonesia.

Tokopedia SVP of Customer Excellence, Rudy Azhary Dalimunthe invites CX practitioners from various industries to share their best experiences so that later they can inspire other CX activists and increase customer satisfaction when transacting.

A series of added values ​​can also be obtained by the CX community from the START CX First Summit event. “For the CX community, we provide a platform for networking, branding, as well as discussing and sharing knowledge about technological advances and cross-industry experiences for a better experience for our customers,” added Rudy.


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