With Tight Competition, the Advantages of Digitizing Banking Services and Products Are the Differentiator

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1NEWS, President Director of PT Bank Mandiri (Persero) Tbk Darmawan Junaidi believes that the speed and excellence of banks in digitizing banking services and products will be a differentiator in the fierce competition of the banking industry in the future.

According to him, the company has been able to digitize almost all of Bank Mandiri’s customer transaction services. As a result, until the third quarter of 2021, more than 95 percent of Bank Mandiri’s banking transactions can be done digitally.

“At the age of 23, Bank Mandiri is ready and has strong capital to accelerate the development of digital banking services for the retail and retail customer segments. wholesalers, and grow to be a leader in customer experience,” Darmawan said as quoted by Antara, Monday (4/10/2021).

Bank Mandiri has made a leap to provide reliable digital banking solutions to customers by launching the Financial Super App Livin’ By Mandiri to bring customer experience like a branch service in the palm of your hand Wholesale Kopra by Mandiri Digital Super Platform to provide the best financial solutions for corporate customers through digitalization wholesale banking.

Bank Mandiri updated the Super App Livin’ by Mandiri as the latest form of improvement in the company’s digital banking. The latest features include opening a new account, face verification, quick access, cash withdrawal cardless, e-wallet linkage for top up and updates balance e-money including other electronic money with one click to transfer and pay favorite bills in one place.

“Livin’ by Mandiri has transformed into a super app that utilizes an AI approach (Artificial Intelligence) to create a unique and modern personal touch in accessing complete financial services, including biller and subsidiary company products,” said Darmawan.

It doesn’t stop there, to accommodate the increasingly dynamic needs and ecosystem of customer segments wholesale which is core-business existing from Bank Mandiri launched Wholesale Digital Super Platform Kopra by Mandiri with digital services single access which is the center of information and financial transaction activities for the business community of business actors in the segment wholesale following the ecosystem from upstream to downstream.

Until the end of August 2021 (ytd) transactions wholesale Bank Mandiri’s channel recorded 123 million transactions with a transaction value of Rp6,449 trillion.

As a Wholesale Super Digital Platform, continued Darmawan, Kopra by Mandiri will integrate all transaction needs wholesale into one platform directly single sign on (SSO) with features Cash Management, Forex Transactions, Value Chain Financing, Trade Finance, Smart Accounts, as well as Online Custody.

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